Service Delivery
1
Premium
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Support to the client and field teams during the provision of the work.
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Attention to extras, setbacks, or complaints.
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Record of interactions with the client during the provision of work.
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Satisfaction surveys after service.
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Work performance report, customer feedback and recommendations
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Max: 10 devices and 100 calls/month
2
Super premium
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Coordination and scheduling of work orders on calendars shared with field teams.
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Preparation of field equipment routes.
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Detail of work orders on platforms shared with field teams.
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Support to the client and field teams during the provision of the work.
-
Attention to extras, setbacks, or complaints.
-
Record of interactions with the client during the provision of work.
-
Satisfaction surveys after service.
-
Work performance report, customer feedback and recommendations
-
Max: 10 teams and 100 calls/month